Rewards and Feng Cha APP

Getting started is easy

FAQs

• 1. Do rewards or points expire?

  Points do not expire. However, once points are redeemed for a reward, the reward is valid for 30 days before it expires.

• 2. I redeemed a reward—what do I do now?

  Once you redeem your points for a reward, it is automatically saved in your account. You can apply the reward at checkout when placing an order online, through the mobile app, at our in-store kiosk, or during checkout at the store.

  If you’re redeeming in-store, simply provide your loyalty phone number or email to a team member, and they will look up your account to apply the reward for you.

  If you need any assistance, feel free to reach out!

• 3. How to Redeem Rewards for an Online Order

  Redeeming your reward for an online order is simple:

  1. Add your desired items to your basket/cart
  2. Go to the checkout page, where you’ll see an option to apply a reward (as shown in the screenshot below).
  3. Select the reward you’d like to use and apply it to your transaction.

  Your discount will be reflected in the final total. Enjoy your rewards!

  

  

• 4. Do I need to download the Feng Cha app to earn or use rewards?

  While we highly recommend downloading our mobile app for the best experience and convenience, it is not required. You can also access your account, earn points, and redeem rewards directly through our website.

  Access your account online here:
  https://fengcha.myguestaccount.com/en-us/guest/accountlogin

• 5. How do I sign up for the FENG CHA Rewards program?

  You can sign up in two ways:

  • Download the Feng Cha app and register.
  • Sign up online by clicking the link below:
    Join FENG CHA Rewards Here