Privacy Policy

Our team is committed to protecting your personal information and your right to privacy. Please contact us if you have any questions or concerns about this policy or our practices regarding your personal information.
This Privacy Policy governs the privacy policies and practices of our Website,fengchausa.com. Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us.
We last updated our Privacy Policy on March 1st 2024.

Information We Collect

When you use our Website or mobile app, we automatically collect certain information through the interaction of your device or web browser with our platform. This information is generally considered non-personal but may include details such as your IP address, web browser type, Internet service provider, device type, operating system, and browsing activity.

Cookies

We use Cookies to enhance your experience by personalizing content and remembering your preferences. Cookies are small data files stored on your device by your browser. While you can disable Cookies in your browser settings, doing so may impact the functionality of our Website. We do not store Personally Identifiable Information in Cookies.

Third-Party Tracking Tools

To improve performance and user experience, we utilize third-party tracking tools that collect non-personal data about your usage of our Website. These tools are managed by external parties beyond our control, and we are not responsible for how they collect, use, or protect your data.

Log Information

We automatically receive log information from your browser or mobile device, which may include the referring website, the destination website when you leave ours, your IP address, browser type, device type, and operating system. We analyze this data to identify trends and enhance our services.

Personal Information

Depending on your interactions with us, we may collect Personal Information, including but not limited to:

Name and contact details (such as phone number, email, and address)
Geolocation data (physical location or movement)
Payment information (such as credit card details)
Device and usage information (including how you engage with our services)

When collecting Personal Information, we will inform you of the purpose and intended use whenever possible. We may also receive relevant information from third parties.

For the purposes of this Privacy Policy, Personal Information is defined as any data that could reasonably identify an individual alone or when combined with other publicly available sources. Examples include your name, address, government-issued ID, email, phone number, or financial details.

Google API Services

FENG CHA’s use and transfer of data obtained from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements.

How and Why We Use Your Personal Information

We may use the information we receive from you as follows:

To allow you to create a FENG CHA account.

We use your information to create your account within our platform.

To customize our Website for your experience.

We may use the information information you provide to us along with any computer information we receive to customize our Website.

For data aggregation purposes

We retain the right to collect and use any non-personal information collected from your use of our Website and aggregate such data for internal analytics that improve our Website and Service as well as for us. At no time is your personally identifiable information included in such data aggregations.

Transfer Of Your Personal Information

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Your Personal Information

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Retention of Your Personal Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)

For the purpose of this Privacy Policy, we are a Data Controller of your personal information.

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

We need to perform a contract with you, such as when you create an account with us You have given us permission to do so
The processing is in our legitimate interests and it's not overridden by your rights For payment processing purposes
To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the personal information we have on you
The right of rectification
The right to object
The right of restriction
The right to data portability

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may choose to employ third party companies and individuals to facilitate our Website ("Service Providers"), to provide our Website on our behalf, to perform Website-related services, or to assist us in analyzing how our Website is used. These third-parties may have access to your personal information, but only as needed to perform these tasks on our behalf. They are obligated not to disclose or use it for any other purpose.

Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Payments processors

We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing that will also receive your information for payment processing purposes only.

Protecting Your Child's Privacy

Our Website is not designed for use by anyone under the age of 13 ("Child"), though we realize we may have a Child attempt to make purchases through our Website. We do not verify the age of our Users nor do we have any liability for verifying a User's age. If you are a Child, please seek the permission of a parent or guardian before using our Website.If you are a parent or guardian and believe your Child is using our Website, please contact us to remove your Child's account; we reserve the right to ask you for verification of your relationship to the Child before we honor such a request. If we discover that a Child has created an account on our Website, we will immediately delete the account as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. However, as parent of such a Child, you understand that you are legally liable for any transactions created by the Child.

Links to Third-Party Websites

Our Website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information. In addition, these websites may contain a link to Websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your personal information.

Our Email Policy

You can always opt out of receipt of further email correspondence from us and/or our affiliates. We agree that we will not sell, rent, or trade your email address to any unaffiliated third-party without your permission.

Updates to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this policy, we may notify you on our Website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the "Last Updated" date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.

Your Rights & Choices

You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing. Additionally, you have the right to access, correct, or delete any Personal Information we hold about you, subject to applicable laws.

To request account deletion or to unsubscribe from FENG CHA's marketing communications, please contact us at support@myfengcha.com.

If you have any questions about our Privacy Practices or this Policy, please contact us at support@fengchausa.com.