Career

Job Title: Leadership Program Trainee

Location: 4580 W University Dr #70, Prosper, TX 75078

Company: Feng Cha

Job Type: Full-time

Compensation: $14 to $25 per hour plus bonus if the store hits monthly sales goal

About Us:

Feng Cha USA is a rapidly growing and popular tea and beverage franchise that has gained recognition for its unique and innovative approach to serving high-quality teas and refreshing beverages. With a commitment to quality, creativity, and customer satisfaction, we take pride in offering a wide range of beverages that cater to a diverse clientele. We are dedicated to creating a vibrant and enjoyable experience for our customers.

Program Overview:

We are looking for talents to brew the next generation tea experience with us at our new Feng Cha Store in Prosper, TX. Our Leadership Program is the talent pipeline for leaders across our store operations. This comprehensive program will teach you all you need to know to lead one of our stores. This includes managing the staff, ensuring high-quality customer service, and keeping an eye on inventory and supplies. You will not only learn how to inspire and lead a talented group of baristas, but you will also learn how all components of our company come together to create a comfy teahouse experience to our customers.

Upon successful completion of the program, you will be eligible for promotions to Operation Leader and further develop your career into corporate roles.

Requirements:

• Must be 18 years of age or above.

• High school diploma or higher education preferred.

• Availability to work 40 hours a week with flexible hours, including evenings and weekends.

• Must obtain Food handler certification within 30 days of hire.

• Physical stamina to stand for extended periods and lift 40 lbs.

Qualifications:

• A passion for and knowledge of tea-based beverages is highly desirable.

• Excellent customer service and interpersonal skills.

• Ability to work in a fast-paced environment while maintaining attention to detail.

• Strong communication skills and the ability to work well within a team.

• Knowledge of and adherence to health and safety regulations.

Benefits:

• Competitive compensation and tips.

• On-the-job training and development.

• A friendly and inclusive working environment.

• Opportunities for career growth and advancement on store and corporate level.

• Employee recognition and appreciation programs.

• Discounts on all menu items.

• Closed on major holidays.

• Paid vacation that increases with length of employment.

• Health and Dental Insurance + 401k options for eligible employees.

If you’re into a position that requires a good balance of leadership, organizational skills, and a knack for problem-solving, this could be a pretty exciting opportunity! To apply, please submit your resume and a brief cover letter highlighting your relevant skills and experiences. We look forward to hearing from you and potentially welcoming you to the Feng Cha USA family.

FENG CHA is seeking a highly organized, proactive, and relationship-driven Franchise Onboarding & Success Coordinator to join our growing corporate team.

This position serves as the primary point of contact for franchisees throughout the onboarding, development, and store opening process. The ideal candidate will guide franchisees from franchise signing through grand opening while coordinating with internal departments, vendors, and external partners to ensure a smooth and successful launch.

This role combines project management, franchise support, operational coordination, and relationship management. Success in this position requires strong communication skills, attention to detail, the ability to manage multiple projects simultaneously, and a genuine passion for helping franchisees succeed.

Key Responsibilities

Franchisee Onboarding & Store Development
• Serve as the primary point of contact for new franchisees throughout the onboarding and store development process.
• Guide franchisees through key milestones including site selection, lease execution, permitting, construction, training, and store opening preparation.
• Ensure development timelines remain on schedule and proactively identify potential delays or roadblocks.
• Coordinate communication between franchisees, vendors, consultants, and internal departments.

Project Coordination & Documentation
• Utilize Delightree, and other systems to manage development workflows, track progress, maintain required documentation, and ensure project visibility.
• Maintain franchise agreements, leases, insurance records, compliance documents, and opening checklists.
• Monitor project milestones and provide regular status updates to leadership and franchisees.

Compliance & Administrative Support
• Oversee franchisee compliance requirements, including annual insurance renewals and required documentation.
• Monitor compliance with company policies, procedures, operational standards, and brand requirements.
• Assist franchisees in understanding and fulfilling contractual obligations.

New Store Opening Support
• Coordinate and track all activities related to new store openings.
• Ensure franchisees complete all required training, operational preparation, and opening requirements.
• Support opening readiness reviews and help ensure successful store launches.

Franchisee Success & Support
• Provide ongoing support and guidance to franchisees by answering questions, resolving issues, and connecting them with appropriate resources.
• Develop and maintain onboarding guides, operational resources, checklists, and training materials.
• Build strong working relationships with franchisees and serve as a trusted resource throughout their ownership journey.

Vendor & Partner Coordination
• Maintain relationships with approved vendors and service providers.
• Coordinate vendor support and communication for franchisees as needed.
• Assist in resolving vendor-related challenges during development and opening phases.

Qualifications
• Bachelor’s degree preferred.
• Experience in franchising, project coordination, customer success, operations support, hospitality, restaurant, retail, or related industries preferred.
• Exceptional communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Self-motivated, dependable, proactive, and able to work independently.
• Strong attention to detail and follow-through.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience reviewing contracts, leases, development timelines, or compliance documentation is a plus.

Preferred Characteristics
• Project management mindset.
• Customer-service oriented with strong interpersonal skills.
• Comfortable working in a fast-paced, growing franchise organization.
• Ability to balance administrative responsibilities with relationship management.
• Strong problem-solving and critical-thinking skills.

Benefits & Compensation
• Competitive salary
• 401(k) participation after 3 months of employment
• Health Insurance
• Paid Time Off (PTO)
• Career growth opportunities within a rapidly expanding franchise organization

At FENG CHA, we are committed to helping our franchisees succeed. If you enjoy building relationships, coordinating complex projects, and helping entrepreneurs achieve their goals, we encourage you to apply.

We are seeking a talented and motivated individual to join our corporate team at Feng Cha as a Client Support Specialist. In this role, you will be responsible for providing exceptional support to our franchisees in their initial store setup, franchise compliance, and ongoing operation to ensure the success of our clients. You will work closely with franchisees, vendors, clients, and other internal teams to fulfill daily support.

Responsibilities:

• Work closely with clients in the development of their location and track the development of these locations to ensure timely completion

• Assist in researching of the site selection of proposed locations

• Assist in producing guidance materials to assist client and company’s success

• Maintain vendor relationship

• Review current client performance by conducting market reports and operation guidelines to bring them to normal expectations.

• Provide exceptional support to clients in their day-to-day operations, and troubleshoot issues as they arise

• Monitor client compliance with company policies and procedures

• Identify areas for improvement in franchise operations and develop and implement solutions

Requirements:

• Bachelor’s degree in Business, Management, Economics, or a related field

• Strong communication and interpersonal skills

• Proven ability to manage multiple projects and priorities simultaneously

• Ability to analyze data

• Strong negotiation skills

• Experience with Microsoft Office Suite, particularly Outlook, Excel and PowerPoint

If you are a proactive problem solver, possess excellent communication skills, and have a passion for franchise development and support, we encourage you to apply for this exciting opportunity at Feng Cha. We offer competitive compensation, benefits, and opportunities for growth within our rapidly expanding organization.

Job Type: Full-time

Benefits:

• Dental insurance

• Health insurance

• Paid time off

• 401k

Schedule:

• 8 hour shift

• Monday to Friday

Ability to commute/relocate:

• Richardson, TX: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience with multiple deadlines due around the same time? How did you manage your time?

• What types of things were you responsible for doing at your last job?

• What about this position made you want to apply?

• What salary range are you targeting for this position?

• How does your work experience and skill set help you in regards to this position?

Education:

• Bachelor’s (Required)

Experience:

• Restaurant management: 1 year (Required)

• Customer service: 1 year (Required)

The Graphic Design Intern will work on various projects independently. In this position, you will grow your design skills, learn new marketing skills, and build your portfolio in a variety of mediums from concept to finished product in both print and web. As an Intern, you will be able to focus on your passion whether it is the print, web, or social media, as well as learn new skills that are highly valued in the job market.

RESPONSIBILITIES

• Create and design print and digital marketing materials
• Adhere to brand guidelines and complete projects according to deadlines
• Edit, retouch and manipulate images
• Use graphic design software and work with a wide variety of media
• Receive feedback from the Management team and make necessary changes
• Assemble final presentation material for printing as needed
• Help coordinate and complete marketing campaigns
• Support the website with product descriptions and photo retouching when necessary
• Concept, design, and execution of social media posts and campaigns
• Design marketing collateral, brochures, flyers, and direct mail pieces
• Creating engaging content (including blog and social media posts)
• Design Web Banner Ads
• Respond to various requests for marketing/graphics support.
• Ability to think conceptually and bring forward creative ideas.
• Ability to manage multiple projects & priorities simultaneously.

SKILL REQUIREMENTS

• Must be comfortable working with the Adobe Creative Suite, specifically Photoshop, Illustrator, and InDesign.
• Demonstrated knowledge of foundational design principles, including typography, in both print and digital formats.
• Graphic Design major preferred

Job Type: Internship

Salary: $10 to $15 /hour

Experience:

• web design: 1 year (Preferred)
• graphic design: 1 year (Preferred)
• graphic arts: 1 year (Preferred)
• marketing: 1 year (Preferred)
• photoshop: 1 year (Preferred)

Location:

Richardson, TX

FENG CHA is looking for hardworking Baristas to join our fun, fast-casual cafe. We seek individuals who have a passion for tea and desserts, resonate with our company’s values, and respect our customers’ lifestyle choices.  Must be a true team player by respecting all staff, proving dependability, and showing initiative. Opportunity for growth within the company.

Barista Responsibilities:
Provide quality customer service by handling orders at the register and delivering meals to tables
Prepare tea and coffee beverages, smoothies, and desserts using our provided recipes
Ensure the teahouse, all food prep areas, and all food storage areas meet restaurant cleaning standards
Help with dishwashing (this task is shared among all staff) and teahouse cleaning

Barista Skills:
Excellent verbal communication and organization skills
Must be comfortable working in a fast-paced restaurant environment
Ability to work on your feet for six hours or more a day & high level of professionalism

FENG CHA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, FENG CHA complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.